Terms of service

Terms of Service

Last Updated: 27 Jan, 2026

Welcome to Petite Paws ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website www.petite-paws.com (the "Site") and any purchases made through it. By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site.

1. About Petite Paws

Petite Paws is a U.S.-based direct-to-consumer brand offering dog toys and related pet products, primarily designed for puppies and small-breed dogs. Our products are sold exclusively online through our website.

2. Eligibility

By using this Site, you confirm that you:

  • Are at least 18 years old, or

  • Are using the Site under the supervision of a parent or legal guardian

You agree to provide accurate, current, and complete information when making a purchase or creating an account.

3. Products & Use Disclaimer

  • Our products are designed for dogs only.

  • No dog toy is indestructible. Always supervise your pet during play.

  • You are responsible for determining whether a product is suitable for your dog based on size, chewing behavior, and health.

  • Petite Paws is not responsible for injury, damage, or loss caused by misuse, unsupervised use, or failure to discontinue use of damaged products.

4. Orders & Payments

  • All prices are listed in USD unless stated otherwise.

  • We reserve the right to modify pricing, discontinue products, or limit quantities at any time.

  • Orders are subject to acceptance and availability.

  • Payment must be received in full before an order is shipped.

  • We reserve the right to cancel or refuse any order at our sole discretion, including suspected fraud or unauthorized transactions.

5. Shipping

  • Shipping timelines are estimates and not guaranteed.

  • Petite Paws is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.

  • Risk of loss passes to you once the order is delivered to the carrier.

6. Returns & Refunds

  • Return and refund eligibility is outlined in our Return Policy, which is incorporated into these Terms by reference.

  • Products must be returned unused, in original packaging, unless otherwise stated.

  • Shipping fees are non-refundable unless the return is due to our error.

7. Subscriptions & Promotions (If Applicable)

  • Any subscriptions, bundles, discounts, or promotional offers are subject to their specific terms.

  • We reserve the right to modify or discontinue promotions at any time without notice.

8. Intellectual Property

All content on this Site, including but not limited to:

  • Logos

  • Trademarks

  • Text

  • Images

  • Product designs

  • Videos

is the property of Petite Paws or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written consent.

9. User Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorized access to the Site or systems

  • Upload malicious code or interfere with Site functionality

  • Post false, misleading, or harmful content

We reserve the right to terminate access for violations of these Terms.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Petite Paws shall not be liable for indirect, incidental, consequential, or punitive damages.

  • Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Petite Paws, its owners, employees, and partners from any claims, damages, losses, or expenses arising from:

  • Your use of the Site

  • Violation of these Terms

  • Misuse of products

12. Disclaimer of Warranties

The Site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose or non-infringement.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the Site. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: PetitePaws@jblbrands.com
Website: www.petite-paws.com

By using our Site, you acknowledge that you have read, understood, and agreed to these Terms of Service.